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our team.
Enrolment, enterprise training, compliance documents or grievances. We reply within 24 hours on working days.
Tell us what you need. We reply within 24 hours.
RPTO credentials, syllabus documents, audit queries
Full address shared when you book a visit.
Closed on Sundays and national public holidays. WhatsApp support available on Sundays for urgent queries.
Aerovania Innovations resolves all student grievances transparently and within a defined timeframe. All grievances are acknowledged within 48 hours and resolved within 14 working days. Escalation procedures are available if the initial resolution is unsatisfactory.
Grievance Officer: grievance@aerovania.in · If unresolved after 14 working days, you may escalate to DGCA at dgca.nic.in.
Frequently asked contact questions.
Q01How quickly do you respond to enrolment queries?
Enrolment queries submitted via the form or by email are responded to within 24 hours on working days (Monday to Saturday). Queries submitted on Sunday are responded to by Monday afternoon.
Q02Can I visit the training facility before enrolling?
Yes. We welcome prospective students to visit the campus and training ground before committing to a course. Please contact us at least 48 hours in advance to schedule a visit during a non-training day.
Q03I have a complaint about an instructor. Who do I contact?
All conduct-related complaints about instructors should be submitted through the Grievance tab on this page, selecting "Training Quality / Instructor Conduct" as the category. These are handled by the Chief Flight Instructor and RPTO management separately from the general enrolment team. All complaints are treated with strict confidentiality.
Q04Can enterprise training be conducted at our facility, outside Nagpur?
Yes, subject to location survey and airspace availability. On-site training outside our designated training grounds requires prior DGCA permission for the alternate site. This process adds 4–6 weeks to the setup timeline. Contact enterprise@aerovania.in with your location details and we will assess feasibility.